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Contact Details


EPI Coaches
Unit 6 Valley Point Industrial Est, Croydon CR0 4WP
Tel: 0800 980 0482
International: +44 208 665 9936
Fax: 0870 770 2474
Email: sales@epicoaches.co.uk

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Chinese visitors please click here


Affiliations

Heathrow Airport Transfers



Pick Up Point for Charter Coaches


Bringing or collecting by coach : Group Travel Organisers Guide

'Which Terminal' information Heathrow currently has 4 terminals; please check which terminal you are arriving at. Please scroll down to see maps of the different terminals.

Coach Release Procedure

Coaches are allowed to go forward to the appropriate terminal at an established period of time after the flight has landed. When it is time for the coach to be released from the West Ramp Coach Park the driver will be given a permit to allow you to collect your groups from the designated charter coach areas on the Terminal forecourts. There may be occasions, however, when the charter coach bays are full to capacity. In these instances, you must remain in the coach park until space is available, when the Forecourt Traffic Manager will call forward your coach to the appropriate terminal.

Tour Representative and Couriers
The tour representative and couriers should escort the group to the designated charter coach areas on the relevant Terminal forecourt and should liaise with the Forecourt Traffic Manager (Coach Marshall). In the event of a group of passengers being ready for collection before the statutory time has elapsed, the tour representative or courier should contact the Forecourt Traffic Manager (Coach Marshall) who will decide whether the coach should be called forward.

Any queries regarding the coach should be addressed to the Forecourt Traffic Manager (Coach Marshall) on the forecourt.

If a Forecourt Manager (Coach Marshall) cannot be found the tour representative should go to the information desk within the relevent terminal or call the West Ramp Coach Park directly on 020 8745 5833.

Terminal Maps
(alternatively you can download the PDF version)

Terminal 1
Terminal 1

Terminal 2
Terminal 2
Terminal 3
Terminal 3
Terminal 4
Terminal 4
Useful Telephone Numbers

West Ramp Coach Park  
   
Customer Facilities Department 020 8745 4625
   
For assistance with Operational problems (24 hours)
Duty Officers 020 8745 4619
   
Coach Controller 020 8745 5833
   
Terminal Information Desks  
   
Terminal 1 (0700-2200 hrs) 020 8745 7702
Terminal 2 (0600-2230 hrs) 020 8745 7115
Terminal 3 (0600-2230 hrs) 020 8745 7412
Terminal 4 (0530-2230 hrs) 020 8745 4540
   
Heathrow Operations Star Centre (24 hrs) 020 8745 7216
   
   


To book please go to our quotes page or call 0800 980 0482